Mr Korn Piankoh
Acting Fleet Vice President
13:30 Sustaining Business Improvement with Holistic People-First Management Approaches at Lomprayah Ferries
In the Land of Smiles, countless operators ferry tourists to and from popular islands like Koh Samui and Koh Phang Nga daily. Yet among the competition, few operators are as far advanced as Lomprayah Ferries – Thailand’s first, and still the only, catamaran operator. In this session discover behind-the-scenes crew and vessel management approaches used by the people setting the gold standard in ferry operations in Thailand.
- How does the world’s first ISO 9001:2008 certified catamaran operator sustain growth today?
- Comprehensive KPI monitoring: Integrating the financial perspective, customer perspective internal process perspective and a learning mindset
- Lomprayah’s approach for deploying top management vision & mission throughout the organization
- How does Lomprayah’s competency system and 360 degree evaluation achieve constant personnel improvement?